Support
Every message lands with the same small team that writes the dispatch emails, and a reply goes out within 1-2 business days, sooner when an order is racing toward production.
The form below is the quickest route to us. It reaches the same inbox as hello@maisondeblocs.com, so choose whichever suits you.
Speed matters here, because covers are printed to order and move toward production within 12 hours of purchase. Put “Order change” and your order number in the subject line so we can pull the message ahead of the queue. The full rules live on the Modify & Cancellation Policy page.
Your order number, if the question concerns an order; it saves a round of email. For sizing questions, the measurements of the pillow you plan to dress. For a damaged or misprinted cover, a photo or two of what arrived. With those in hand, most replies resolve the matter in a single exchange.
Our desk keeps Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, and closes for major US holidays. Messages receive a reply within 1-2 business days; anything sent over a weekend is answered in order once the desk reopens.
The FAQ covers delivery times, returns, and sizing in one pass, though a note to hello@maisondeblocs.com is just as welcome if you prefer a direct answer.
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